Eurostar Customer service....or 'The F**k off department'.

Eurostar Customer Services. (The F**k off Department)

If you have ever been the victim of late trains, rubbish service or the most common having trouble with the stupidly annoying Eurostar online booking website, and you have tried to complain about it, then you would have experienced the standard Eurostar "We dont give a crap" standard email reply. Of course they dont put it in that exact wording but after you read their reply email I can assure you it means precisely just that, i.e piss off.

For example:
Eurostar says: "I am sorry you are having difficulties in using our website"
Translation:  "too bad"

My reply: Cut the standard crappy reply emails out, and try actually doing something about what customers complain about. Treat people as individuals, we are not sheep.


Eurostar says: "All our prices are subject to availability. If you were trying to purchase the last seat left someone else was attempting the same thing. Tickets are sold on a first come first sold basis"
Translation: Our website has problems and there is nothing you can do about it so...too bad.

My reply: Oh REALLY!?!?!? at 2am in the morning!? for the next 2 hours!? Lying mother f***ers.

Eurostar customer service should be renamed 'The Eurostar F**k off department'

Extorting customers....

Eurostar continues to raise prices for the same services, for the same trips. Eurostar still has not sorted out their problem of empty seats on coaches and charging passengers more for no logical reasons.
Eurostar claim the empty seats are because they must make room for open ticket passengers! What a load of rubbish! Coaches still continue to be 90% empty at times where I have booked tickets which say things like LAST 2 SEATS! only to find out there was only me and some other lady in the entire coach. And i paid top dollar for the ticket. Its not fair, and eurostar continue to screw people over, people like me who are forced to travel between London and Brussels and all over europe.
Bring in government management and make things more realistic.